FAQ

Frequently Asked Questions

Q: Where do you ship?

A: We ship anywhere in the USA, including Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands. We also ship to Canada.

Q: How much does shipping cost?

A: Prices are listed below by location.

USA: We offer three flat rate options. You can choose which works best for you during the checkout process.

  • USPS first-class flat rate shipping (2-4 Day) - $6.00
  • USPS Priority Mail flat rate shipping (2-3 Day) - $12.00
  • USPS Express Mail flat rate shipping (1-2 Day) - $32.00
  • We also offer the option of using UPS. If you choose UPS as your shipping option the price will be calculated based on your address.

Canada: We offer two flat rate options for shipping. You can choose which works best for you during the checkout process. Your package will ship via USPS (United States Postal Service) until it arrives in Canada. It will then be delivered by Canada Post.

  • USPS first-class flat rate shipping (8-31 Days) - $14.00
  • USPS Priority Mail flat rate shipping (6-15 Days) - $38.95
  • We also offer the option of using UPS. If you choose UPS as your shipping option the price will be calculated based on your address.

Everywhere else: We do ship to select locations overseas you can choose to use economy international via the USPS or UPS.

  • USPS Economy international (12-45 days) - $16.00
  • We also offer the option of using UPS. If you choose UPS as your shipping option the price will be calculated based on your address.


Q: How long does it take for my order to ship?

A: All orders ship within 48 hours of being placed. I go to the post office once a day (Mon - Fri) at 5pm EST.

Q: Is everything in stock?

 A: All items listed on our website are stocked by Small Devotions. We do not drop-ship from suppliers or back-order your items for a prolonged period of time. On occasion, our inventory numbers can be slightly off, if you order something that we cannot fulfill, we will contact you to ask if you'd like a refund for that item or a different item instead.

Q: My order arrived and something is damaged or missing, what do I do?

A: I truly apologize for the inconvenience. We do our best to ensure that every order leaves the shop picked and packed properly, but occasionally mishaps happen. Please contact me and I will do whatever it takes to make it right! 

Q: My order hasn't arrived and it's past the estimated delivery time.

A: I'm so sorry to hear that! I would be happy to look into it further for you -including tracking and filing a claim with the courier. I will reship your order if necessary.

Q: Can I cancel my order?

A: If you need to cancel your order, please contact us as soon as possible! We are doing our best to process orders immediately, so if it's already picked and processed, we may not be able to cancel it. We will do our best to catch it for you!

Q: Do you accept returns?

A: Your satisfaction is our ultimate goal. We gladly accept returns of items in their original condition. If an item is not returned in its original condition, the buyer is responsible for any loss in value.

Request a return within:

US & General International: 3 days of delivery (ship back within 7 days).

EU & UK: 14 days of delivery per local consumer laws (ship back within 14 days).

Once received, we will refund the product purchase price to your original payment method.

Note: original shipping costs are non-refundable as those funds were already used to purchase the USPS postal label.


Q: Will this item tarnish over time?

A: Many of our charms and jewelry findings are a high quality zinc alloy, so they should hold their color barring exposure to excessive moisture, like swimming or bathing, or certain lotions or perfumes. But only stainless steel and pure gold never tarnish. We do offer stainless steel charms, findings, chains and more in our shop.

Q: Are any items in the shop blessed by a priest?

A: We do not sell items that have been blessed by a priest. According to the Catholic Church no matter what, no blessed sacramental should ever be sold or purchased... simply put, after a blessing, the Church does not condone the trafficking of spiritual items.

If you see items listed in the shop that say "Blessed Virgin Mary Medal" that does not mean the medal has been blessed, that is one of the many titles of the Virgin Mary; in Luke 1:48, Mary says, “all generations will call me blessed.”

Q: My package is being returned due to wrong or incomplete address, what do I do?

A: If your package is being returned to us due to an incorrect or incomplete address, please send us a message as soon as possible with your corrected shipping address!

Once the post office physically returns the package to our shop, we will contact you. Because shipping labels can only be used once, you will have two options:

1. Reshipment: We can reship the package to your corrected address once the new shipping postage is paid.

2. Refund: We can issue a refund for the product's purchase price.

Please note that original shipping costs cannot be refunded, as those funds were already spent to purchase the initial postal label.

Q: Can you just mail the medal in an envelope with a stamp on it?

A: We completely understand that shipping fees can be frustrating! However, we cannot mail jewelry charms and medals in a standard paper envelope due to USPS regulations.

Letter mail is processed by automated high-speed sorting machines. Because charms are thick and rigid, they cannot bend around the machine's tight rollers. Attempting to mail them this way causes the envelope to tear open, which permanently damages or loses the jewelry inside.

To guarantee your order arrives safely and includes tracking, USPS requires these items to be shipped as a package in a protective bubble mailer.